▼2%
R40.69
Avg. Base Hourly Rate (ZAR)
/ hour
Avg. Base Hourly Rate (ZAR)
25%
ZAR 33.50
MEDIAN
ZAR 40.69
75%
ZAR 71
The average hourly pay for a Customer Service Agent is R40.69 in 2025
Hourly Rate
R34 - R71
Bonus
R5k - R14k
Total Pay
R81k - R163k
Is Average Customer Service Agent with Customer Service Metrics Skills Hourly Pay in South Africa your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Service Agents?
▲74%
What Do Customer Service Agents Do?
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Find your market worth – how it works:
Common Health Benefits for a Customer Service Agent
Medical
75%
Dental
50%
Vision
50%
None
25%
Gender Breakdown for Customer Service Agents
Male
66.7%
Female
33.3%
This data is based on 3 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Agents
What is the highest pay for Customer Service Agents?
Our data indicates that the highest pay for a Customer Service Agent is ZARNaN / hour
What is the lowest pay for Customer Service Agents?
Our data indicates that the lowest pay for a Customer Service Agent is ZARNaN / hour
How can Customer Service Agents increase their salary?
Increasing your pay as a Customer Service Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Agent that oversees more junior Customer Service Agents, this experience can increase the likelihood to earn more.