▼19%
R148,285
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
10%
ZAR 69k
MEDIAN
ZAR 148k
90%
ZAR 384k
The average salary for a Customer Service Agent is R148,285 in 2025
Base Salary
R69k - R384k
Bonus
R3k - R9k
Total Pay
R66k - R221k
Is Average Customer Service Agent with Insurance Skills Salary in South Africa your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
EXPLORE BY:
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›
What is the Pay by Experience Level for Customer Service Agents?
▲4%
What Do Customer Service Agents Do?
Find your market worth – how it works:
Common Health Benefits for a Customer Service Agent
Medical
50%
Dental
8%
Vision
8%
None
50%
Gender Breakdown for Customer Service Agents
Female
90.9%
Male
9.1%
This data is based on 11 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Agents
What is the highest pay for Customer Service Agents?
Our data indicates that the highest pay for a Customer Service Agent is ZAR 384k / year
What is the lowest pay for Customer Service Agents?
Our data indicates that the lowest pay for a Customer Service Agent is ZAR 69k / year
How can Customer Service Agents increase their salary?
Increasing your pay as a Customer Service Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Agent that oversees more junior Customer Service Agents, this experience can increase the likelihood to earn more.