▼29%
R95,607
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
10%
ZAR 14k
MEDIAN
ZAR 96k
90%
ZAR 216k
The average salary for a Call Center Agent is R95,607 in 2025
Base Salary
R14k - R216k
Bonus
R504 - R39k
Profit Sharing
R2k - R23k
Commission
R511 - R34k
Total Pay
R24k - R214k
Is Average Call Center Agent with Customer Service Skills Salary in South Africa your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
EXPLORE BY:
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›
What is the Pay by Experience Level for Call Center Agents?
What Do Call Center Agents Do?
Find your market worth – how it works:
Common Health Benefits for a Call Center Agent
Medical
42%
Dental
9%
Vision
9%
None
58%
Gender Breakdown for Call Center Agents
Female
59.5%
Male
39.3%
Prefer to self-define
0.6%
This data is based on 168 survey responses. Learn more about the gender pay gap.
FAQs About Call Center Agents
What is the highest pay for Call Center Agents?
Our data indicates that the highest pay for a Call Center Agent is ZAR 216k / year
What is the lowest pay for Call Center Agents?
Our data indicates that the lowest pay for a Call Center Agent is ZAR 14k / year
How can Call Center Agents increase their salary?
Increasing your pay as a Call Center Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Call Center Agent that oversees more junior Call Center Agents, this experience can increase the likelihood to earn more.