▼1%
R95,000
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
The average salary for a Call Center Agent is R95,000 in 2025
Base Salary
R0 - R95k
Total Pay
R0 - R51k
Is Average Entry-Level Call Center Agent with Customer Service Metrics Skills Salary in South Africa your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Call Center Agents?
▲33%
What Do Call Center Agents Do?
Call Center Agent Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Find your market worth – how it works:
Common Health Benefits for a Call Center Agent
Medical
25%
Dental
25%
None
75%
Gender Breakdown for Call Center Agents
Male
75.0%
Female
25.0%
This data is based on 4 survey responses. Learn more about the gender pay gap.
FAQs About Call Center Agents
What is the highest pay for Call Center Agents?
Our data indicates that the highest pay for a Call Center Agent is ZARNaN / year
What is the lowest pay for Call Center Agents?
Our data indicates that the lowest pay for a Call Center Agent is ZARNaN / year
How can Call Center Agents increase their salary?
Increasing your pay as a Call Center Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Call Center Agent that oversees more junior Call Center Agents, this experience can increase the likelihood to earn more.