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Last updated Jan 17 2025
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Technical Support Analyst Reviews
What is it like working as a Technical Support Analyst?
March 2021
Great place to work!
Technical Support Analyst in Frederick:
Pros: Lots of jobs. Good sized town with lots of opportunities.
Cons: Not enough movement, pretty quiet place.
August 2020
Ntt Data is a good tech support company to be a part of.
Technical Support Analyst in New Delhi:
Pros: Got good things to learn and implement along with working with NTT data
Cons: Got good things to learn and implement along with working with NTT data
July 2020
Expensive.
Technical Support Analyst in London:
Pros: Living in a big and diverse city - lots of things to do.
Cons: Too expensive. The salaries should be higher when living in a massive city such as London. The pay is not logical as it seems they have not compensated for the increased cost of living in the City.
June 2020
Fortunate.
Technical Support Analyst in Dallas:
Pros: I like that I'm able to work from home for a company thousands of miles away.
Cons: I don't like the lack of similar opportunities nearby.
May 2020
Its very good, Tower Automotive gives equla opportunity for all.
Technical Support Analyst in Hyderabad:
Pros: Equal opportunity for assigning Jobs & learn
Cons: Salary payment for Associates
March 2020
It is very directionless, as I'm looking to grow.
Technical Support Analyst in Johannesburg:
Pros: The tasks that are very complex, that require more knowledge of problem solving skills
Cons: Finacial Growth
March 2020
T1 Trap with alienation of the employee, health hazards from working an ever changing rotation including nights.
Technical Support Analyst in Calgary:
Pros: There comes a point when you get to autopilot after a learning curve that can be steep.
4 days off are amazing, but comes at a hefty price (read below)
Cons: In light of qualifications better suited for elsewhere in the organization, and 3 years on the helpdesk T1 knowing the product well,
managed to move to a different department internally with no raise in pay and 'secondments' that kept getting extended - add to that being moved back
to the helpdesk for night shift - only possible as both departments were under one manager. When it came time for salary negotiations, attempts
were stifled in spite of being offered a formal letter. They chose to hire an external employee over 3 years of internal experience, and rejected paying
accordingly.
This I believe is a statement on a critical flaw in the organization, and it's failure to retain qualified individuals.
Additionally, working on the helpdesk results in long term health issues due to an 11 hour rotation with a half hour lunch where coworkers watch
the clock (a helpdesk 'culture' it would seem). Lower back pain developed for me, and the unhealthiest thing you can do in your life is going
to bed at a different time (the HD at the time of writing requires a constantly shifting rotation monthly, which includes nights). Night shift
has proven to be destructive for several individuals - there used to be a dedicated night person, who was taken away under the guise of 'greater
exposure to calls during the day'. I now believe it was to not have to pay a 10% premium for a night person.
Technical Support Analyst Job Listings
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