▼3%
KSh 427,293
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 29k
MEDIAN
KES 427k
90%
KES 972k
The average salary for a Customer Service Representative (CSR) is KSh 427,293 in 2025
Base Salary
KSh 29k - KSh 972k
Bonus
KSh 20 - KSh 296k
Profit Sharing
KSh 0 - KSh 1k
Commission
KSh 0 - KSh 96
Total Pay
KSh 17k - KSh 2m
Is Average Customer Service Representative (CSR) with Call Center Operations Skills Salary in Kenya your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Representative (CSR)s?
What Do Customer Service Representative (CSR)s Do?
Find your market worth – how it works:
Common Health Benefits for a Customer Service Representative (CSR)
Medical
75%
Dental
42%
Vision
42%
None
25%
Gender Breakdown for Customer Service Representative (CSR)s
Female
84.2%
Male
15.8%
This data is based on 19 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Representative (CSR)s
What is the highest pay for Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Customer Service Representative (CSR) is KES 972k / year
What is the lowest pay for Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Customer Service Representative (CSR) is KES 29k / year
How can Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.