▲3%
KSh 394,130
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 10k
MEDIAN
KES 394k
90%
KES 1m
The average salary for a Customer Service Representative (CSR) is KSh 394,130 in 2025
Base Salary
KSh 10k - KSh 1m
Bonus
KSh 189 - KSh 507k
Profit Sharing
KSh 500 - KSh 70k
Commission
KSh 298 - KSh 105k
Total Pay
KSh 9k - KSh 1m
Is Average Customer Service Representative (CSR) with Customer Relations Skills Salary in Kenya your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Representative (CSR)s?
What Do Customer Service Representative (CSR)s Do?
Find your market worth – how it works:
Common Health Benefits for a Customer Service Representative (CSR)
Medical
65%
Dental
22%
Vision
22%
None
35%
Gender Breakdown for Customer Service Representative (CSR)s
Female
72.5%
Male
27.5%
This data is based on 40 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Representative (CSR)s
What is the highest pay for Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Customer Service Representative (CSR) is KES 1m / year
What is the lowest pay for Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Customer Service Representative (CSR) is KES 10k / year
How can Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.