▲4%
KSh 356,147
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 10k
MEDIAN
KES 356k
90%
KES 963k
The average salary for a Customer Service Representative (CSR) is KSh 356,147 in 2025
Base Salary
KSh 10k - KSh 963k
Bonus
KSh 197 - KSh 497k
Profit Sharing
KSh 50 - KSh 71k
Commission
KSh 146 - KSh 197k
Total Pay
KSh 17k - KSh 1m
Is Average Customer Service Representative (CSR) with Customer Service Skills Salary in Kenya your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Service Representative (CSR)s?
What Do Customer Service Representative (CSR)s Do?
Find your market worth – how it works:
Common Health Benefits for a Customer Service Representative (CSR)
Medical
62%
Dental
19%
Vision
19%
None
38%
Gender Breakdown for Customer Service Representative (CSR)s
Female
72.1%
Male
27.9%
This data is based on 68 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Representative (CSR)s
What is the highest pay for Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Customer Service Representative (CSR) is KES 963k / year
What is the lowest pay for Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Customer Service Representative (CSR) is KES 10k / year
How can Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Representative (CSR) that oversees more junior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.