▲12%
R98,507
Avg. Base Salary (ZAR)
/ year
Avg. Base Salary (ZAR)
10%
ZAR 44k
MEDIAN
ZAR 99k
90%
ZAR 157k
The average salary for a Customer Service Agent is R98,507 in 2025
Base Salary
R44k - R157k
Bonus
R766 - R24k
Profit Sharing
R0 - R1k
Commission
R0 - R32k
Total Pay
R44k - R158k
Is Average Entry-Level Customer Service Agent with Customer Relations Skills Salary in South Africa your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Service Agents?
What Do Customer Service Agents Do?
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Find your market worth – how it works:
Common Health Benefits for a Customer Service Agent
Medical
42%
Dental
4%
Vision
8%
None
58%
Gender Breakdown for Customer Service Agents
Female
56.5%
Male
43.5%
This data is based on 23 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Agents
What is the highest pay for Customer Service Agents?
Our data indicates that the highest pay for a Customer Service Agent is ZAR 157k / year
What is the lowest pay for Customer Service Agents?
Our data indicates that the lowest pay for a Customer Service Agent is ZAR 44k / year
How can Customer Service Agents increase their salary?
Increasing your pay as a Customer Service Agent is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Agent that oversees more junior Customer Service Agents, this experience can increase the likelihood to earn more.