Highly Satisfied
Last updated Jan 29 2025
Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
Technical Support Specialist Reviews
What is it like working as a Technical Support Specialist?
August 2019
Abysmal pay for professional tech assistance.
Technical Support Specialist in New Orleans:
Pros: Tech support is enjoyable to do. I enjoy helping people with tech issues.
Cons: Helping in other departments outside my comfort zone and being expected to regularly.
July 2019
Interesting yet challenging.
Technical Support Specialist in Kuala Lumpur:
Pros: Being trust by my boss to handle any task and able to deliver it in time.
Cons: Lack of support from management to spend on technology refresh that shall impact a lot productivity for staff
June 2019
Great most days, but feel underappreciated most.
Technical Support Specialist in Durban:
Pros: The staff, students and the area of operations I support.
Cons: Most of the time am underappreciated by staff I support.
May 2019
It's an easy job. If you like people and solving problems then it's a great job.
Technical Support Specialist in Dallas:
Pros: I like the employees on my team and the company culture.
Cons: My schedule.
May 2019
Great company, not many options for career growth.
Technical Support Specialist in Seattle:
Pros: I love the people, the culture, and the atmosphere. My coworkers are truly my friends and my managers are personal and communicative.
Cons: I've only been here 1.5 years and there's already nowhere to go, barring someone leaving or brand new jobs being created.
May 2019
Underpaid & Ignored.
Technical Support Specialist in Denver:
Pros: Problem solving and fixing things.
Cons: The fact that JCI posted Gross Profits for Fiscal 2018 with $9 Billion in profits and all they give tech support is a 30 cent raise. We are underpaid for our external market and underpaid compared to new hires.
JCI doesn't care about the mid to lower level employees. Must be nice to be a Sales Rep or Executive.
May 2019
Great company, no career path.
Technical Support Specialist in Seattle:
Pros: Relaxed environment, fun and positive coworkers
Cons: Not clear whether i’m making as much as the industry standard, there is no way to advance in my position and i’m Only 1.5 years into the company
Technical Support Specialist Job Listings
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›