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Last updated Jan 29 2025
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Service Desk Analyst Reviews
What is it like working as a Service Desk Analyst?
November 2016
Payscale.
Service Desk Analyst:
Pros: My responsibilities.
Cons: The unfair treatment.
November 2016
Service Desk Analyst:
Know the priority structure of tickets and don't allow yourself to be manipulated into changing it to assuage customers.
October 2015
Helpdesk.
Service Desk Analyst:
Check your job description, it's a fun job but really customer service focused. Be bubbly but be understanding as customers may not know anything about how to use a PC like yourself.
September 2015
I like my job.
Service Desk Analyst:
Pros: I can work in shifts. Work after 6pm pays a little better. Also sunday pays better.
Cons: Seriuos decisions, like who to promote are based on personal atufd.
May 2015
Culture, work flexibility, office conditions, stress level,
Service Desk Analyst:
Pros: Hard working.
Cons: No.
March 2015
The start.
Service Desk Analyst:
Pros: Assisting users, office conditions, ticket management system.
Cons: Documentation and policies need to be continually updated which makes it time consuming.
February 2015
Its challenging but there's new things to learn daily.
Service Desk Analyst:
Pros: -Learning new things.
-Solving cleint issues.
Cons: Limited time to sort out client issues.
No time off.
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