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Last updated Jan 21 2025
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Help Desk Technician Reviews
What is it like working as a Help Desk Technician?
March 2017
Help Desk Technician in Sunbury:
Pros: Low stress, easy work, good people.
Cons: Lower pay that I want after I finished college.
September 2016
Life on the Help Desk.
Help Desk Technician:
Pros: The good parts of working on the Help Desk at Tervis the the shear exposure to technology. It's unlike many other Help Desk's where their typical function is to take calls and delegate to other departments for escalation. We're expected to know the basics of all brances of IT. We're expected to be able to work on Cisco switches and routers and work with our DNS and DHCP servers, to be able to manage windows servers and to stand up new windows servers. It gives people a chance to really learn a lot.
Cons: Due to the minimum expectations of the Help Desk we're also under a lot of pressure to perform at such a high level and to work on such a wide variety of systems. We tend to work more like jr. Admin's in some regards than we do the Help Desk which causes significant stress on the team. When we look at the compensation vs the knowledge, responsibility and and expectation of work required they don't seem to add up.
August 2016
Help Desk Technician:
Pros: The most thing I like about my job is that I can work remote if I need to.
Cons: None.
June 2016
Rather Enjoyable.
Help Desk Technician:
Pros: Good business, great boss, opportunities available. Gaining different skill sets.
May 2016
Help Desk Technician:
Pros: The people, Kind customers.
Cons: The pay.
April 2016
Help Desk Technician:
Pros: Working with great people.
February 2016
Help Desk Review.
Help Desk Technician:
Pros: -Casual Dress Atmosphere.
-Flexible Schedule.
-Location.
Cons: -Low Pay.
-Lack of Opportunities.
-Cutbacks.
Help Desk Technician Job Listings
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