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Last updated Jan 29 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
December 2022
Working as a customer service representative requires you to maintain a friendly demeanor at all times, regardless of how customers act or how you personally feel. Same shift.
Customer Service Representative (CSR) in Philippines:
Pros: I like talking to people and finding out about their lives” or “I love the feeling of helping somebody solve a problem they're having.”
Cons: “I really prefer not doing administrative work, because it is time not spent with the customer, which is my strong suit.
December 2022
Customer Service Representative (CSR) in Port Huron:
Pros: I love helping others and being able to work swiftly at my own pace.
Cons: The lack of help at my location. Being short handed.
November 2022
This is subjective.
Customer Service Representative (CSR) in Port Harcourt:
Pros: transportation to work is not too much of a hassle
Cons: the road constructions right now makes road transport a little complicated
November 2022
Great!
Customer Service Representative (CSR) in Toronto:
Pros: All the different tasks and stuff I do that goes beyond just customer Support.
Cons: Promotion may not be likely?
November 2022
Mostly okay.
Customer Service Representative (CSR) in Clinton:
Pros: The camaraderie between my coworkers and our customers. It tends to be a friendly atmosphere and a community-minded business.
Cons: The video meetings and trainings. The sound is terrible. It’s just not very accessible for anyone hard of hearing or with sensory processing delays. Also, many of them are a waste of time — the epitome of “this could have been an email.”
November 2022
Not satisfying anymore.
Customer Service Representative (CSR) in Cape Town:
Pros: Interaction with customers, being on the road, working for myself
Cons: Stock issues, bad communication, salary structure
November 2022
Stressful and degrading.
Customer Service Representative (CSR) in Ore City:
Pros: Being able to work from home
Cons: Rude consumers and metrics for activities that are somewhat difficult to reach
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