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Last updated Jan 29 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
September 2014
Challenging.
Customer Service Representative (CSR):
Pros: I have supportive coworkers and the ability to work at my own pace throughout the day.
Cons: Amount of work to accomplish in a single day. Our equipment isn't ergonomically organized. Some co-workers think they're work Lead is more than others. We all have much to accomplish. We're expected to read minds and just know what they want done with certain things our that they're too busy to take a call and I have to take care of the callers issue that I may know nothing about but have to spend more time figuring it out.
September 2014
Working As A CSR Is Very Busy And High Stress Job,
Customer Service Representative (CSR):
Pros: What I like most about my job as a CSR is the face to face contact that I have with the clients.
Cons: As a CSR you will come in contact with rude clients on daily basis.
August 2014
My job.
Customer Service Representative (CSR):
Pros: Hours and being able to leave early.
Cons: No sick hours and if you request off you have to use a vacation day.
August 2014
Customer Service Representative (CSR):
Pros: I really like my boss so its hard to leave the workplace.
Cons: I don't like how we have a total of 10 days for sick, personal and vacation time. The office conditions and stress level is very hard because we are being micro managed.
August 2014
Get To Deal With Customers, Interact, Problem Solving.
Customer Service Representative (CSR):
Pros: Dealing with imports and exports, and monitoring exact time of arrive of shipments, and dealing directly with my customers.
Cons: Walking in the big warehouse with dust all over.
July 2014
I Wish I Knew More About Electrical Systems.
Customer Service Representative (CSR):
Learn as much as you can about the product you are working with.
July 2014
Positive Attitude And Know Your Computer.
Customer Service Representative (CSR):
Take great notes on working the computer system. The faster you can work it independently the more valuable you will be. Keep a positive attitude. Not only with your customers but also with your peers and supervisors. This gives them confidence in you. Be empathatic.
Customer Service Representative (CSR) Job Listings
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