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Last updated Jan 29 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
November 2015
Future CSR's.
Customer Service Representative (CSR):
Pros: How fast the day goes. Between calls and side projects, the only real down time is your scheduled breaks and lunch. Also, no weekends or Holidays...EVER! As a former retail employee, M-F regular hours are wonderful. Diversity in the workplace, we have all ages from 23 yr olds to a 68 who just retired. Men, women, gay, international, everything...and we're all a team. Lastly, internal hiring...5+ promotions within a year.
Cons: Scheduled breaks...due to the phone lines always needing coverage...they have to schedule everyones breaks. You have a call that runs 5 mins over your scheduled break time and you have to ask permission to go. Cliques that form....due to certain team sections, the natural playground/middle school drama forms.
November 2015
The Management.
Customer Service Representative (CSR):
Pros: Casual, health insurance, co workers.
Cons: Stressful, feel under appreciated, feel stuck.
November 2015
Licensed Insurance CSR's.
Customer Service Representative (CSR):
Follow the direction of your Supervisors and those that have seniority over you. Take notes, ask questions, and reference the material given to you.
November 2015
Lots of phone time.
Customer Service Representative (CSR):
Pros: Get to work with customers to sort out needs and issues. Constantly surrounded by insurance policies so I keep up with industry. My coworkers are all pretty good to be around and help pick you up when it gets stressful.
Cons: Have to deal with angry customers and loan processors at banks. Banks are really they main source of stress.
November 2015
I have the greatest job because I have the ability to help p.
Customer Service Representative (CSR):
If you do not have the ability to assist people from all walk of life and have a willingness to please, don't brother to apply.
November 2015
Dominos csr.
Customer Service Representative (CSR):
Pros: I like interacting with customers and ensuring good customer service to these customers.
Cons: Sometimes when things may go wrong, customers take it out on the CSR's because there is no one else to talk to.
November 2015
I enjoy helping/assisting people.
Customer Service Representative (CSR):
Pros: What I enjoy most about my job in customer service is interacting with customers and solving problems with a clever and resourceful tactic. Overcome the day to day obstacles gives me a sense of worth and pride. I enjoy the sense of accomplishment I have when handling customers issues and their overwhelming gratitude.
Cons: What I like least about my job are the conflicts between associates in a leadership position and upper management. I feel communication and working together as a team is the key to overall success. When your limited in executing your full potential in your position it hinders day to day work.
Customer Service Representative (CSR) Job Listings
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