Highly Satisfied
Last updated Apr 22 2025
Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
Call Center Manager Reviews
What is it like working as a Call Center Manager?
January 2015
Call Center Manager:
Pros: Autonomy and room for growth in the organization.
Cons: I do not like the lack of communication and the demands placed on me that can be unreasonable from time to time.
October 2014
People Management.
Call Center Manager:
Pros: Each day is different and requires one to think from the top of their head.
Cons: Shifts.
October 2014
The management.
Call Center Manager:
Pros: Working for big organisation.
April 2014
How Things Can Change In A Moment.
Call Center Manager:
The largest part of the job is being open to change. One minute you could be in charge of 2 help desks with 24 Team Members, the next it could be 3. There have been multiple occasions in which we have had to stand up a new help desk on the fly to support a new application or new endeavor that the company is focused on. Standing up a help desk with 2 contracted workers for a new app or standing up a new help desk with upwards of 25 contracted workers to help in the infancy of a new endeavor is commonplace. Other duties as assigned has a large scope. Being flexible is a must.
February 2014
Lots Of Work For A Little Pay.
Call Center Manager:
Pros: I love the people I work with, I love being able to solve problems on a daily basis.
Cons: How little I get paid compared to how much I work.
January 2014
Work flexibility.
Call Center Manager:
Cons: Salary is not market related, also things can get a bit though.
November 2013
Management
Call Center Manager:
Pros: Working with different cultures, lead by example, manage people
Cons: Stupid people
Call Center Manager Job Listings
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›