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Last updated Apr 22 2025
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Call Center Manager Reviews
What is it like working as a Call Center Manager?
June 2016
It is great to be able to influence, coach and mentor.
Call Center Manager:
Pros: The large amount of people that I am able to influence in improve to be better sales agents.
Cons: Nothing.
March 2016
A little goes a long way.
Call Center Manager:
Appreciate your people and reaffirm every few years.
February 2016
Things I know Now, I wish I knew then.
Call Center Manager:
You can always learn the ins and outs of the company, and they way they do business, however you genuinely should be a "people person" and be able to relate to the job your subordinates do. Dont ever lose sight of "You work for them", meaning these are not MY employees and they dont work for me...instead I work to make their job what it is.
January 2016
The 101s of work.
Call Center Manager:
Come to work, come to work on time, and contribute and be your best when you are here, simply.
October 2015
Ability to communicate.
Call Center Manager:
Must have the ability to communicate. Ask questions. Over communicate if possible. Take tons of notes.
May 2015
Positive, focus, work hard.
Call Center Manager:
Be organised & prioritize. This helps you focus on what is most important but ensures that everything will get done. Set goals & never give up on them. Some days are harder than others but always keep in mind that tomorrow is another day and BREATH.
May 2015
Call Center Manager:
Create positive Quality control programs, Create incentive programs, Provide positive team events on site and off site,
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