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Last updated Jan 29 2025
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Call Center Manager Reviews
What is it like working as a Call Center Manager?
April 2023
Challenging but rewarding.
Call Center Manager in Montreal:
Pros: The trust, the confidence, the fact i can influence and change things, feel heard
Cons: Overall departmental communication issues
February 2023
Keep you on your toes.
Call Center Manager in Providence:
Pros: There is always something new to learn
Cons: The continue to add more responsibility
August 2020
It was great and I loved it before this year; a lot changed we moved to remote work and are now being outsourced and laid off. Very sad.
Call Center Manager in Orlando:
Pros: Customer service; resolving issues; providing solutions and helping agents grow and develop skills and fill gaps.
Cons: Being laid off in one week.
March 2020
A challenging task that must be conquered.
Call Center Manager in Jacksonville:
Pros: Most of my colleagues are friendly and diverse
Cons: Pay and equal work divided amongst each staff
February 2020
Satiated.
Call Center Manager in Philadelphia:
Pros: The flexibility the company has when it comes to my needs.
Cons: Transparency on job titles and salary grades.
January 2020
Rewarding.
Call Center Manager in Boynton Beach:
Pros: Interaction with my team and working with contractors
Cons: Executive management can be disrespectful in presence of women
December 2019
Challenging.
Call Center Manager in Kuala Lumpur:
Pros: Manage with my own style
Cons: Pay
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