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Last updated Jan 29 2025
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Benefits Specialist Reviews
What is it like working as a Benefits Specialist?
May 2016
Helping People while Working from Anywhere!
Benefits Specialist:
Pros: Work at home, interacting with employees, connecting employees with resources, providing emotional support to employees, my coworkers are great, free coffee, nice office, free parking, compassionate manager, and it is fairly low stress - I don't take the work home with me but on a few rare occasions.
Cons: Inexperienced leadership, frequent changes after acquisition by a larger company, and lack of transparency in communication and pay.
May 2016
I enjoy helping people.
Benefits Specialist:
Pros: Helping employees.
March 2016
Demanding. Constant changes with client benefits rules.
Benefits Specialist:
Pros: Challenging. Constant demand of attention and monitoring accounts. Technically challenging. Constantly solving issues. An opportunity to build a better system to run the programs.
Cons: Mostly human errors that are made daily. We train and yet we get things wrong.
October 2014
Challenging.
Benefits Specialist:
Pros: I like that every day is different. Every situation is different. Based on needs assessment, I help folks navigate through health care, work, and benefit options for their life. I also help folks access community resources. There's always something new to learn and it's often rewarding. Plus, my colleagues are great and they're open to respecting my trans* identity. (Hint: Payscale, you should have more than two options for gender.)
Cons: It can be challenging in not-so-good ways. This includes abusive callers who basically just called to yell at us, because clearly we're less than human since we're answering a phone line and don't deserve respect and decency. We also don't get communication about changes to health plans and benefits until our callers do or after they do. Additionally, there's a million little things we have to do that make the job nearly impossible. One of those is sending out surveys. There's only one day a week that is designated "Survey Day", and we have to send out 10 surveys a week. Because of how calls go and what callers are willing to do, the most I've ever sent out in a week is 7.
April 2014
Rewarding, stressful.
Benefits Specialist:
Pros: Helping people, righting wrongs.
Cons: Poor pay, poor management, lack of respect.
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