Product Support Specialist Reviews - Page 4

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Product Support Specialist Reviews

What is it like working as a Product Support Specialist?

February 2014
High Stress Level, Making Fair Decisions, Taking Escalations.
Product Support Specialist:
Pros: I am empowered to decide in waiving the fare rules particularly in helping customers who have issues with their bookings. This helped as I am able to resolve their issues at the first hand.
Cons: My work has caused me so much stress especially if you are speaking with an irate customer.

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