Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
Customer Service Manager Reviews
What is it like working as a Customer Service Manager?
May 2015
Future growth within Supply Chain Management.
Customer Service Manager:
Manages and leads a highly skilled and trained customer service team of five Inside Sales Coordinators.
• Leads the team functions to ensure effective customer service and efficiency with established business processes.
• Works closely with other operating functions (Sales & Operations Planning, Logistics, Manufacturing, Commercial, Finance) to contribute to business profitability and success.
• Provides and ensures an end to end customer experience that satisfies customers’ needs.
• Ensures that customers are serviced properly and satisfactorily thru the company’s products and services.
• Focuses on continuous improvement in areas of transactional systems and business processes.
• Develops and maintains strong working relationships with both internal and external customers. Leads efforts to identify opportunities for improvement to increase customer satisfaction.
• Ensures the ISC organization is communicating properly with other business functions to achieve budgeted results.
• Attracts,
May 2015
Customer Service Manager:
Be the champion at your company for providing an exceptional customer experience from the top down. It must become the fabric of your organization and be lived internally as well as externally.
May 2015
I enjoy my job but I'm underappreciated.
Customer Service Manager:
Pros: I know the job well and am the best at what I do. I enjoy it and treat people fairly and with respect.
Cons: Underappreciated. Underpaid. Treated poorly by customers, associates, and managers.
April 2015
Daily Responsibilities.
Customer Service Manager:
Pros: Interaction with clients.
Resolving issues and helping with inquiries.
No shift work.
Cons: Stress.
After hours availability to clients/colleagues.
Not great salary.
April 2015
Busy and challenging.
Customer Service Manager:
Pros: Variety. The day goes very fast. You meet lots of new people. It keeps you thinking, quick to respond to a question.
Cons: Can be tiring. You have to be motivated. If your having a bad day you can't let ut show.
April 2015
Pay is very funfair for cashiers at Walmart.
Customer Service Manager:
Pros: I like taking care of my cashiers. They do a great job of taking care of the customers. They have to deal with un happy customers and happy customers and check out customers in a fast busy inviroment deal with alot of cash.
Cons: Customer complaints about how Walmart moves things around to much. Movement to new positions take to long. Max of pay raise yearly is a max of .50 cents on a grade scale the new raises everyone recieved some people already there almost making $9.00 after 5 years of raises now makes $9.50 so lost all the raises they had and only makes .50 cents more than the person hired today plus as a CSM it states im a customer service manager under manger job description and my pay didnt go up to $13.00 an hour I think a csm does run a department the cashiers and frontend is a department and is very stressfull on us when the computer generating the schedual only has 2/3 cashiers at the front after certain hours they need to let the cashiers have 40 hours so theres no customers complaining about no registers open I understand the department managers over the back have there duties and to have things stocked but when it comes to the customers the lower employes are what makes these stores run and take.
April 2015
Challenging.
Customer Service Manager:
Pros: Solving customer issues and added to this the management of a business unit consisting of 15 advisors makes it a challenging career and fast paced.
Cons: The work hours (shifts) are not conducive to a healthy personal life with my family.
Customer Service Manager Job Listings
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›