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Last updated Jan 29 2025
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Technical Support Specialist Reviews
What is it like working as a Technical Support Specialist?
March 2021
Interesting and Demanding work day.
Technical Support Specialist in Norfolk:
Pros: Helping customers
Cons: Not being able to help customers all the way through some processes beyond my skill set.
March 2021
Challenging.
Technical Support Specialist in Johannesburg:
Pros: It offers and helps the people of SA to move with affordable alternative transport
Cons: Uncertainty
January 2021
Same work and nothing new to learn.
Technical Support Specialist in Hyderabad:
Pros: Got promoted to different roles and learnt about technologies clients use.
Cons: No scope for learning new technologies as the company is not found of automation.
January 2021
Jeff Story has ruined Centurylink/Lumen.
Technical Support Specialist in Orlando:
Pros: I love helping people and solving challenging problems.
Cons: Jeff Story doesn't care about the employees or customers. He only cares about receiving his giant bonuses. We used to get yearly raises. There were many opportunities for promotion. I was promoted 4 times in 3 years due to my outstanding work ethic, knowledge, and skills. I haven't been promoted or received a raise since Jeff Story took over the company 2 years ago. He cut all our bonuses. Twice yearly, we get a $5 gift card to Burger King when we are recognized for our outstanding work. Jeff Story has decided that our consumer business is weighing down the company. He does everything he can to make our customers cancel. Every day, all day we have 1 to 2 hour hold times. I have to tell customers that it will be weeks even a month before I can get a technician out to fix their service. Some customers don't have another option for their ISP. To tell a sick person I can't fix their phone for weeks or a person who's job depends on internet, there's nothing I can do is incredibly painful and stressful. I'm given 30 seconds between calls to finish up accounting notes and process the pain before the next call comes in. Lumen doesn't care. I feel guilty about working at this company. They don't deserve me. Still I do my best to give my customers the best of who I am. I used to love working for this company. I used to feel valued. I was given the tools to take care of my customers in a timely manner. Jeff Story is a problem and it won't get better until the board gets rid of him.
December 2020
Near to my house and not to crowded city.
Technical Support Specialist in Olongapo City:
Pros: my family lives here
Cons: salary is lower compare to other cities
September 2020
Its hectic and no one is appreciating your hard work.
Technical Support Specialist in Springs:
Pros: no comment
Cons: it keeps me going and looking for more
September 2020
Technical Support Specialist in Fullerton:
Different experiences for different regions but my experience was with Southern California. Terrible management on sales and technical support side but good management on service side. Tech support suffers from inexperienced management, with management ego getting in the way of any progress. No tech support scientists have been promoted the entire time current tech support manager has been in their position. Tech support manager also answers to sales regional manager who is largely uncommunicative. When direct communication with their employees does occur, it is often customer-facing (so employee can not stand up for themselves without compromising the image of the company) or extremely fleeting and unclear. Overall terrible for company morale and generally getting things done. If you’re ambitious and looking to start your career don’t work here but if you’re looking for a place where neither you nor management cares about your job, this is the place to be.
Technical Support Specialist Job Listings
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