Highly Satisfied
Last updated Mar 15 2025
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Front Desk Agent Reviews
What is it like working as a Front Desk Agent?
January 2017
Interesting guests stay at Embassy Suites.
Front Desk Agent in Kansas City:
Pros: Talking to the guests, managers provide a good working environment. Each shift is different from the last one.
Cons: It is a far commute. More consistent money.
October 2016
The job itself is a position, but its a dead end position.
Front Desk Agent:
Pros: Talking to the guests and getting to know people.
Cons: Room for advancement is no where and the pay sucks.
July 2016
Good.
Front Desk Agent:
Pros: Interacting with guest. Making sure they have a smile on their face .
Cons: Bad management.
July 2016
Hampton Inn review.
Front Desk Agent:
Pros: Customer service oriented environment provides an opportunity to develop particular skills.
Cons: The lack of consistency in scheduling and major issues with organization, following up with tasks, and team cohesiveness.
June 2016
Front Desk Agent:
Pros: Working with people and solving problems and improve results.
Cons: Nothing.
May 2016
Its great but..
Front Desk Agent:
Pros: I love the different people you get to mean from all over the world, I love putting a smile on each persons face. And when they com in without one I do my best to make sure their stay is well enough that they can at least walk out with one. The way I look at it to make it less stressful is by I didn't make the problem they come to me with, I'm the fixer of problems. So I just don't take it personally. Just make them happy.
Cons: The pay sucks, its not enough for what you are told to do. To make 200 guests happy alone is a challenge but to do it literally alone, thats not worth less than $10 an hour...
February 2016
Very nice job, guest relationship.
Front Desk Agent:
Cons: Work overtime without payment, no days off.
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