Highly Satisfied
Last updated Mar 15 2025
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Front Desk Agent Reviews
What is it like working as a Front Desk Agent?
April 2021
Decent Job but pay is a bit substandard.
Front Desk Agent in Palm Desert:
Pros: I like the members(hotel Guests) and the staff i work with , also the facility i work for is absolutely beautiful .
Cons: the changing schedule , and lack of staff in my department
January 2021
An ever-changing learning experience.
Front Desk Agent in Columbia:
Pros: The people I encounter on a daily basis
Cons: The lack of daily task structure
December 2020
Stressful and depresing.
Front Desk Agent in Valencia:
Pros: paycheck and paid sickleave
Cons: The poor quality of service offered by the company and the few benefits. The quality of life <work relationship is terrible
December 2020
If your looking for great wages they aren't here!
Front Desk Agent in Boise:
Pros: Interactions with the customers.
Cons: Late night dealings with intoxicated guests.
October 2020
Poverty with a View.
Front Desk Agent in South Lake Tahoe:
Pros: the actual lake & nature
Cons: the people. most employers (minus my current one) don't care.
October 2020
Under payed, under appreciated, and over worked.
Front Desk Agent in Winter Park:
Pros: My frontline coworkers and the relationships between myself, and my assistant manager and manager. I also love being able to help the guests coming in
Cons: We are given the brunt of it when guests are unhappy, even if it has nothing to do with lodging, and it goes unappreciated. Also for the amount of stuff we do for the company and the guests to make Winter Park Resort have a good name we are greatly underpayed and again underappreciated. Also there is a huge gap in communication between the high uppers of the resort such as the President and the frontline staff. They never even take the time to come by our office and even say hello or ask how we feel things are doing. They don't seem to care about our input, especially when we know what guests are looking for
August 2020
Tedious and exhausting.
Front Desk Agent in Middletown:
Pros: Being helpful to guest and the pets.
Cons: No guidance or support from corporate and economically disadvantaged family's trying not to be homeless.
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