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Last updated Jan 23 2025
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Director, Customer Service Reviews
What is it like working as a Director, Customer Service?
November 2018
Nice environment.
Director, Customer Service in Bloomfield Hills:
Pros: The city layout is fairly easy to navigate
Cons: Entitled wealthy people
December 2017
Consider time zones.
Director, Customer Service in Chantilly:
Working with customers in other time zones may often require after hours correspondence. Due to the nature of this business, customers needs maybarice 24/7.
April 2017
Customer Service.
Director, Customer Service in Naples:
Be able to adapt and accept changes within the company, always have a positive attitude. Focus on providing the best customer experience.
September 2015
Learn Metrics!
Director, Customer Service:
It's crucial to have a grasp of numbers and metrics to be successful in this role.
November 2014
Plan accordingly.
Director, Customer Service:
Count on the existing managers and direct reports to help guide your way forward. Pay attention to your short term, medium term, and long term goals and plans. Make a plan to acheive what you need.
July 2014
This Position Is Much More Dynamic Than What I Thought.
Director, Customer Service:
You must continue to hone in on your skills. Not to mention, established KPIs that will provide the visibility into the organizations financial health.
January 2014
Challenging And Rewarding Position In A Growing Company.
Director, Customer Service:
Pros: Daily challenge and interaction with a great team of people. Successful operating model with mostly happy customers.
Cons: Communication could be better among departments at the office.
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