Highly Satisfied
Last updated Oct 09 2024
Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
Customer Service Trainer, Call Center Reviews
What is it like working as a Customer Service Trainer, Call Center?
July 2017
I would like working.
Customer Service Trainer, Call Center in Hyderabad:
Pros: First I want work on it suitable job.
June 2017
Care, Passion, Flexibility and Entertainer.
Customer Service Trainer, Call Center in St. Joseph:
You need a passion for the agent's success. You need to care about what level of performance the agents perform at and what level you are expected to perform. Trainers need to be flexible. You may have a class that may get cancelled/switched due to staffing needs. You may need to train today on first shift, next day on second shift and then back to first. The last point is you need to be an entertainer. If you keep them engaged and interactive, you can teach them. This does not mean that you are to be a comedian or a stage performer, but have a sense of humor and craft the art of performance. You will train accounts that may not be your favorite, but you have to sell the agents that it is the best and they will be the best.
August 2016
Helping Others.
Customer Service Trainer, Call Center:
Pros: Helping others.
Cons: Pay.
May 2016
No raises.
Customer Service Trainer, Call Center:
Pros: Good leadership development.
Cons: No raises, little room to grow.
November 2015
Customer Service Trainer, Call Center:
Pros: Corporate culture, work flexibility, office conditions, stress level, perks, the management.
Cons: Excess Time in office, Low salary,
July 2015
Whatever business needs.
Customer Service Trainer, Call Center:
When I started as a trainer I had very defined tasks but as the business grew, more tasks were given which were not part of my original job description and my pay scale was not raised.
June 2015
The management.
Customer Service Trainer, Call Center:
Pros: Great managers, challenges and work flexibility.
Cons: Long working hours.
Customer Service Trainer, Call Center Job Listings
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›