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Last updated Jan 29 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
June 2022
Can make you feel left out.
Customer Service Representative (CSR) in Bristol:
Pros: Helping customers solve an issue
Cons: I am not getting paid as I was told I would be.
May 2022
Its a job.
Customer Service Representative (CSR) in Columbia:
Pros: my department is pretty easy and straight forward, no weekends
Cons: the pay is not transparent or enough to keep up with the rise in living cost or inflation
May 2022
Love it! I love helping my members!
Customer Service Representative (CSR) in Clermont:
Pros: Being able to provide assistance to those who don't understand some things & need a compassionate person on the other end.
Cons: My work schedule & my pay.
May 2022
Worst Job! A Nightmare! Supervisors, HR doesn’t care!
Customer Service Representative (CSR) in Tempe:
Pros: Nothing.
Cons: Human Resource department, Supervisor, Other departments that suppose to help but don’t. Disrespectful people
May 2022
The job isn't bad.
Customer Service Representative (CSR) in Aberdeen:
Pros: Interaction with customers and their satisfaction.
Cons: Upper management and his role in picking favorites and investing in them but not those who aren't ones he likes.
April 2022
Mediocrity.
Customer Service Representative (CSR) in Birmingham:
Pros: I like the discount on parts and the extra knowledge of parts. It’s useful when you’re a car person.
Cons: Some stores over work you, and there’s constant stress due to scheduling issues leading people to be short handed along with high turn around.
April 2022
Hard to follow business rules that change regularly, which makes it difficult to maintain good quality on calls. Its also hard to grow from being an agent.
Customer Service Representative (CSR) in Umhlanga:
Pros: Working from home
Cons: Mental health not in state due to high pressure and keeping up with business rules
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