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Last updated Jan 29 2025
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Customer Service Representative (CSR) Reviews
What is it like working as a Customer Service Representative (CSR)?
May 2015
Disclosures.
Customer Service Representative (CSR):
Starting out as a CSR- read every disclosure that you will use. The answers to most of your questions are in there. And don't take less than $12 per hour to start out.
May 2015
Customer Service Representative (CSR):
Pros: Enjoy the challenges, there is always something new to learn.
Cons: Company not thinking about employees. No proper holiday, no proper pay.
May 2015
Customer Service Representative (CSR):
Pros: Never a dull moment, new challenges everyday, laid back atmosphere, involves a lot of mental stimulation, critical thinking, and problem solving, plenty of overtime opportunity available.
Cons: Non-rewarding, no sense of accomplishment, no raises or incentives.
May 2015
GOOD COMPANY.
Customer Service Representative (CSR):
Pros: THE COMPANY GIVES FAIR TREAT TO THEIR PEOPLE.
Cons: JUST CHECKING THE SALARY RANGE.
May 2015
The Local Process Expert.
Customer Service Representative (CSR):
Pros: Being able to learn how to use SAP ERP, SAP BW, and SAP CRM. Having a very friendly work culture. Funny colleagues.
Cons: Too much office politics.
April 2015
Its a great job just feel underpaid.
Customer Service Representative (CSR):
Pros: The fact that I have a job.
Cons: The fact that I do more wirk and am more motivated than others yet I get the least pay.
April 2015
Insurance Claims industry is unique.
Customer Service Representative (CSR):
Pros: High financial numbers.
Good coworkers.
Youthful company.
Autonomy.
Conversations with customers.
Helping.
Learning and development.
Cons: Redundant / Repetitive.
Stress for lack of recognition in such a minor role.
No growth.
Endless cycle of same work requirements.
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