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Last updated Jan 19 2025
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Call Center Team Lead Reviews
What is it like working as a Call Center Team Lead?
May 2015
Fast pace, heavy work load.
Call Center Team Lead:
Pros: Contribution to children and the ability to impact lives.
Cons: Overloaded with work.
Rarely recognized for taking on additional roles.
High volume of employee complaints daily.
March 2015
Awesome.
Call Center Team Lead:
Pros: What I like most is the interaction with the agents thru coaching sessions and huddles. It's like I am given the opportunity to get to know my people more to effectively manage their performance.
Cons: The fact that there are people that you need to let go even if you have given them your time and effort to help them maintain excellent performance. I feel that the time and effort spent was useless.
June 2014
Motivating people.
Call Center Team Lead:
Pros: Targets to achieve, client calls.
Cons: Night shifts, lack of support for freshers.
June 2014
Working With People.
Call Center Team Lead:
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.
March 2014
Being A Team Leader.
Call Center Team Lead:
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.
December 2013
Call Center Team Lead:
Pros: Individual flexibility and a good work atmosphere.
Cons: Being a professional, adhering to ethics & principles. Which has made my subordinates think of me as a bad person and they hate me as such.
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