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Last updated Jan 27 2025
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Call Center Supervisor Reviews
What is it like working as a Call Center Supervisor?
June 2016
Call Center Supervisor Experience.
Call Center Supervisor:
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.
May 2016
That I would have to work off the clock.
Call Center Supervisor:
Try not to put in so many hours working from home.
May 2016
Don't work for Dunedin Taxi's.
Call Center Supervisor:
Pros: The other call centre staff dealing with problems.
Cons: The pay the forever changing hours and if you make a mistake you get in major trouble.
February 2016
Call Center Supervisor:
Be prepared to wear more than one hat. You'll be more than a supervisor to some so be mindful of your audience.
January 2016
Extremely stressful at times.
Call Center Supervisor:
Pros: How quickly I moved up in the company.
Cons: I feel I deserve the proper overtime rate and more compensation for supervising the night shift.
June 2015
Enjoyable, working with people, target driven.
Call Center Supervisor:
Pros: Managing staff and chasing targets.
April 2015
Assessment Testing Help Desk Supervisor.
Call Center Supervisor:
The key to any Call Center is quality employees. Make sure your training in very thorough and weed out the bad seeds quickly.
Call Center Supervisor Job Listings
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