Highly Satisfied
Last updated Jan 27 2025
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Call Center Supervisor Reviews
What is it like working as a Call Center Supervisor?
May 2020
Strong, Dedicated, Multitasking Proactive communicator.
Call Center Supervisor in Virginia Beach:
Pros: My Team
Cons: Reactive, Departments don't communicate effectively with each other. little accountability
April 2020
The work load fluctuates from high stress to zero stress often.
Call Center Supervisor in San Diego:
Pros: Being trusted to make decisions
Cons: Little opportunities for advancement
January 2020
Not perfect but doing good things.
Call Center Supervisor in Sydney:
Pros: My area I work in.
Cons: Other areas forgetting we are all on the same side.
January 2020
I feel like a number and unappreciated.
Call Center Supervisor in Reno:
Pros: The agents
Cons: Unfair management practices. Management being allowed to bend rules for those they like. Management is not transparent and very inconsistent.
November 2019
N/a.
Call Center Supervisor in Charlottesville:
Pros: the people
Cons: inconsistencies
October 2019
Call Center Supervisor in Memphis:
The local management team worked well together and strived to maintain a healthy environment. The compensation overall was slightly lower than other area professional services-related call centers (i.e., not high volume inbound or food services). The expectations for first shift necessitated a higher pay rate, because they produced most of the daily/weekly/monthly reporting and scheduled more patient referrals than any other shift. If corporate would update the systems and adjust the pay rate accordingly, this could be a really great place to invest some time in. Then they could hire candidates with longevity and quality in mind instead of just a need for coverage/quantity.
October 2019
Just Business.
Call Center Supervisor in Lansing:
Pros: I like helping people with disabilities.
Cons: How much the company has changed. It's focus is no longer on helping people with disabilities, it is now just business.
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