Ratings for Sutherland Global Services Inc.
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Sutherland Global Services Inc. Reviews
What is it like working at Sutherland Global Services Inc.?
Encouraged, Appreciated, Great place to work.
Business Analyst (Unspecified Type) in Chennai:
Pros: Encouraged to make mistakes and learn from it, Appreciated enough, Great place to work as a women
Cons: Less projects so less learnings
Able to manage my team's performance and provide real-time feedback.
Team Lead, Operations in Antipolo City:
Pros: Being able to work flexible on the production even without focusing on my team's performance on a day-to-day basis; thus being able to focus more on generating their weekly and monthly KPI stats. And provide real-time feedbacks when needed. Trusting my team to be able to work without much supervision from other management.
Cons: Less time to rest because of travel time between home and office.
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Customer Service Representative (CSR) in Portmore:
Pros: The environment and the pay 🙂.
Cons: The managements communication and how much empty and care they show towards your health.
Sutherland CSR.
Customer Service Representative (CSR) in Ajax:
Pros: Talking with some fun customers, working from home
Cons: Angry customers, poor team communications
Good learning experience.
Information Technology (IT) Manager in Pune:
Pros: Great freedom in doing my job
Cons: Expects good platform for employee gathering once in a year
BIDT (Billing Information Data Tapes) contain complete details of an airline's bookings made by a GDS (Global Distribution System).
Product Subject Matter Expert in Mumbai:
Pros: • Perform detailed analysis of GDS invoices
• Provides dashboard facility for comprehensive analysis
• BIDT provides a reporting tool that not only provides standard reconciliation reports but also helps in generating intelligence for smart policy making
• Generates discrepancy reports
• Agent productivity statistics provides ad-hoc report generation feature based on specific business requirements
• Provides detailed overview booking patterns
• Help airlines in educating agent community and reducing malpractices.
• Handling Disputes from agents.
Cons: N/A
With the account I work for? Not great. STM & AM? Very poor management.
Customer Service Representative (CSR) in Kingston:
Pros: My co-workers
Cons: The hypocrisy and unfair treatment by upper management
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Most Popular Benefits at Sutherland Global Services Inc.
Retirement & Financial Benefits
Profit Sharing
401(k) Plan
Health & Insurance Benefits
Long-term Disability Insurance
Health Insurance