▼0%
KSh 600,000
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
25%
KES 55k
MEDIAN
KES 600k
75%
KES 1m
The average salary for a Senior Customer Service Representative (CSR) is KSh 600,000 in 2025
Base Salary
KSh 55k - KSh 1m
Bonus
KSh 28 - KSh 80k
Profit Sharing
KSh 0 - KSh 5k
Commission
KSh 0 - KSh 6k
Total Pay
KSh 2k - KSh 3m
Is Average Senior Customer Service Representative (CSR) with Customer Service Skills Salary in Kenya your job title? Find out what you should be paid
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What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?
▲200%
What Do Senior Customer Service Representative (CSR)s Do?
Senior Customer Service Representative (CSR) Tasks
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- May assist management in ensuring performance goals are met.
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Find your market worth – how it works:
Common Health Benefits for a Senior Customer Service Representative (CSR)
Medical
80%
Dental
80%
Vision
80%
None
20%
Gender Breakdown for Senior Customer Service Representative (CSR)s
Female
57.1%
Male
28.6%
Prefer to self-define
14.3%
This data is based on 7 survey responses. Learn more about the gender pay gap.
FAQs About Senior Customer Service Representative (CSR)s
What is the highest pay for Senior Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Senior Customer Service Representative (CSR) is KESNaN / year
What is the lowest pay for Senior Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Senior Customer Service Representative (CSR) is KESNaN / year
How can Senior Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Senior Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Senior Customer Service Representative (CSR) that oversees more junior Senior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.