▼0%
KSh 600,000
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 5k
MEDIAN
KES 600k
90%
KES 3m
The average salary for a Senior Customer Service Representative (CSR) is KSh 600,000 in 2025
Base Salary
KSh 5k - KSh 3m
Bonus
KSh 28 - KSh 80k
Profit Sharing
KSh 0 - KSh 28k
Commission
KSh 0 - KSh 6k
Total Pay
KSh 4k - KSh 4m
Is Average Senior Customer Service Representative (CSR) Salary in Kenya your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
EXPLORE BY:
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›
What is the Pay by Experience Level for Senior Customer Service Representative (CSR)s?
▲76%
What Do Senior Customer Service Representative (CSR)s Do?
Senior Customer Service Representative (CSR) Tasks
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- May assist management in ensuring performance goals are met.
- Assists the Customer Service Representative (CSR) with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Find your market worth – how it works:
Common Health Benefits for a Senior Customer Service Representative (CSR)
Medical
80%
Dental
80%
Vision
80%
None
20%
Gender Breakdown for Senior Customer Service Representative (CSR)s
Female
57.1%
Male
28.6%
Prefer to self-define
14.3%
This data is based on 7 survey responses. Learn more about the gender pay gap.
FAQs About Senior Customer Service Representative (CSR)s
What is the highest pay for Senior Customer Service Representative (CSR)s?
Our data indicates that the highest pay for a Senior Customer Service Representative (CSR) is KES 3m / year
What is the lowest pay for Senior Customer Service Representative (CSR)s?
Our data indicates that the lowest pay for a Senior Customer Service Representative (CSR) is KES 5k / year
How can Senior Customer Service Representative (CSR)s increase their salary?
Increasing your pay as a Senior Customer Service Representative (CSR) is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Senior Customer Service Representative (CSR) that oversees more junior Senior Customer Service Representative (CSR)s, this experience can increase the likelihood to earn more.