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Last updated Jan 24 2025
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Senior Customer Service Representative (CSR) Reviews
What is it like working as a Senior Customer Service Representative (CSR)?
February 2016
FOLLOW THE INTERNAL REVENUE MANUAL (IRM)
Senior Customer Service Representative (CSR):
Stay abreast on Congressional and IRM changes; properly research the account to ensure complete and thorough understanding of the account.
February 2016
Product knowledge,
Senior Customer Service Representative (CSR):
Know your products, give excellent customer service, be always available, do more than what is expected from you,
January 2016
Senior Customer Service Representative (CSR):
Always know the training level of the staff that you are supporting. Have a clear understanding of the policies and procedures.
January 2016
Customer relationships.
Senior Customer Service Representative (CSR):
Managing personalities.
January 2016
I CAME IN AFTER BEING A STAY AT HOME MOM FOR 7 YEARS.
Senior Customer Service Representative (CSR):
YOU WILL LEARN FROM TAKING COUSES AS WELL AS ON A DAY TO DAY BASIS.
December 2015
Looking for a best company to inhance my career.
Senior Customer Service Representative (CSR):
Helping customers over the phone related to product/service issue.
December 2015
Nothing.
Senior Customer Service Representative (CSR):
I would tell them that its frustrating sometimes not getting answers from planning to give to your customer.
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