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Last updated Jan 24 2025
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Senior Customer Service Representative (CSR) Reviews
What is it like working as a Senior Customer Service Representative (CSR)?
February 2017
Senior Customer Service Representative (CSR) in Martinez:
Pros: Short commute.
Fair weather.
Cons: Small town.
June 2016
Money.
Senior Customer Service Representative (CSR):
Pros: Good job, no pressure, employee friendly, but no ijp's and email access.
Cons: Never get to know the internal movements and no email access. Not paid well for the work you do..
June 2016
Senior Customer Service Representative (CSR):
Pros: Benefits, the ability to pay for things.
Cons: Every day you're being drained of 8 hours of your life that could have been used to do what you wanted to do.
April 2016
Be engaged with your customers!
Senior Customer Service Representative (CSR):
If you want returning customers and increased sales, you need to use your expertise and listening skills to show the customer you are focused on their individual needs. Respond in a dedicated and honest fashion. Prioritize steps needed to insure that you can deliver a product professionally and successfully with constraints of time and workload.
March 2016
New Territory.
Senior Customer Service Representative (CSR):
Pros: I've noticed my role at School Outfitters take new shape since I started there. As the company and department grows, I've had opportunities to develop new skills and undergo new training as a senior agent that has not been explored before. I helped in writing a manual for the Senior Customer Relations agent role for other reps who got promoted after me. I've come to be valued as a mentor for other reps look up to since I've gone through much of the training they went through with fewer resources and succeeded.
Cons: Some of this has caused much stress as I have had to learn from mistakes made based on my lack of knowledge or unforeseen missteps that came from my training.
March 2016
Decent.
Senior Customer Service Representative (CSR):
Pros: Good to work but increment not that good diff work but no good pay.
Cons: Promotions on buttering no pay for overtime.
February 2016
Treat Your Customers Well.
Senior Customer Service Representative (CSR):
Give your customer contacts your best efforts on each & every opportunity. Grade yourself periodically. Ask yourself if you did the best you could in a certain situation. Learn from contacts you do business with both professionally or as a customer yourself. Did a rep. At a vendor you use give "knock your socks off service"? Did an individual go out of their way to help you as a customer? Incorporate the positive aspects of encounters into your toolbox. Learn from the poor service you receive & vow never to be like that to one your customers.
Senior Customer Service Representative (CSR) Job Listings
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