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Last updated Jan 24 2025
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Senior Customer Service Representative (CSR) Reviews
What is it like working as a Senior Customer Service Representative (CSR)?
May 2019
Working in a well established company that has long term employees and has average benefits.
Senior Customer Service Representative (CSR) in Sarasota:
Pros: Communicating by phone with patients and outside staff to schedule appts, testing or other inquiries in a professional manner.
Cons: Not enough clerical staff to handle the incoming patient load.
May 2019
Fighting the company to help the customer.
Senior Customer Service Representative (CSR) in Arlington:
Pros: Actual service that's needed by consumers
Cons: Angry customers caused by incompetent corporate systems
May 2019
Have more access to informations.
Senior Customer Service Representative (CSR) in Kuala Lumpur:
Pros: More projects based where the eligible have additional choice than answering calls all the time
Cons: Least salary for a US serving call centre
April 2019
Blessed.
Senior Customer Service Representative (CSR) in Canadian:
Pros: life changing
Cons: meeting and interacting with people from all over the world different backgrounds on a daily basis
April 2019
Customer Satisfaction.
Senior Customer Service Representative (CSR) in Gurgaon:
Pros: Collaboration. “I love my job because everyone shares the same vision and is dedicated to the mission. ..
Cons: I didn't have enough challenges. After a while, all the projects became repetitive. I thrive on the challenge.
April 2019
Good but could be better.
Senior Customer Service Representative (CSR) in San Salvador:
Pros: The feeling of helping customers with their needs at the end of the day
Cons: There are no salary increase or opportunities to grow with in the company
April 2019
Senior Customer Service Representative (CSR) in Louisville:
Pros: Helping the client get answers
Cons: Stress of too many projects at once, too little support, and always being dumped on when others leave even they get overtime while i';m stuck working 50 to 60 hours a week for a straight salary, and a low one compared to what I made at previous jobs
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