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Last updated Jan 24 2025
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Senior Customer Service Representative (CSR) Reviews
What is it like working as a Senior Customer Service Representative (CSR)?
August 2019
Shareconomy - Sr. Customer relationship Executive.
Senior Customer Service Representative (CSR) in Pune:
Pros: Early opportunities that were provided
Cons: Loss of vision of the founding team
July 2019
Close to shopping and residential areas.
Senior Customer Service Representative (CSR) in Lawrenceville:
Pros: It is close to my home. There are places to eat and shop nearby.
Cons: Traffic
July 2019
Senior Customer Service Representative (CSR) in Cincinnati:
The benefits cost to employees is too high, systems are cumbersome and require duplicate entry. No bonus in five years, raises were an embarrassment. Increase benefits took more than your minute raise each year. Don’t need insurance knowledge to “check their boxes”.
July 2019
Fantastic.
Senior Customer Service Representative (CSR) in Rochester:
Pros: Autonomy, there is a level of trust to do my job and opportunity to fix my mistakes if need be.
Cons: Some sales representatives can be a bit needy and have unwarranted anger towards staff.
July 2019
Challenging managing a group of females older than you.
Senior Customer Service Representative (CSR) in Cape Town:
Pros: The workload
Cons: When people don't want to take initiative
June 2019
It's okay, satisfying at times because of the joy you bring customers.
Senior Customer Service Representative (CSR) in Sydney:
Pros: My colleagues are awesome.
Cons: The management
May 2019
Stressful fast paced details oriented.
Senior Customer Service Representative (CSR) in Dallas:
Pros: Helping my agents understand what to do
Cons: Constant phone and email bombardment along with in person immediate service needs.
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