Highly Satisfied
Last updated Dec 21 2024
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Customer Service Specialist Reviews
What is it like working as a Customer Service Specialist?
February 2015
The wage increse.
Customer Service Specialist:
Get a degree, before you start.
February 2015
Independant company many skills required.
Customer Service Specialist:
Be very flexible.
October 2014
Enjoy helping costumes locate and select what product is bes.
Customer Service Specialist:
August 2014
Experience.
Customer Service Specialist:
Pros: My work place is never dull. I enjoy most of my customers and hope I can make their day just a bit better. There is always something to do, always a customer to attend to. I answer inquiries the best I can or I find someone more knowledgeable.
Cons: I sometimes wish the work schedule was a little better but, the manager works with what he has. I appreciate that. (Perhaps with our new system, it will be better.) I often wish the pay was more but, don't we all? I wish certain workers were more productive and less (volatile) in some of their comments and behaviors.
April 2014
Helping The Customer Solve Their Wireless Problem.
Customer Service Specialist:
Pros: Working with customers, solving their wireless problems.
Cons: More emphasis put on stats than the human connection with their customers.
February 2014
CSR.
Customer Service Specialist:
Pros: Casual dress, work flexibility, overtime, job autonomy.
Cons: No direction, bad management, work overload.
January 2014
Long Hours And Stressful Atmosphere.
Customer Service Specialist:
Pros: My manager is an easy guy to like. We get along quite well. Also, having a wash-bay to clean your car in means your ride always looks nice!
Cons: It constantly feels as if the head office is leaving you out to dry. Having to make phone calls on a daily basis to disappoint customers due to website and call center over-booking. You feel very much like a "pawn" in Discount's big game. They put lots of pressure on you to meet certain expectations, but don't provide you with the vehicles to make it happen. Every day is a scramble and customers are let down on a daily basis. The pay and hours are nothing special either.
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