Highly Satisfied
Last updated Jan 23 2025
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Customer Service Agent Reviews
What is it like working as a Customer Service Agent?
March 2023
Its like working in a Nike sweatshop. Doing 5 peoples work and being underpaid.
Customer Service Agent in Johannesburg:
Pros: Its a job.
Cons: Its dishonesty
January 2023
It's okay. But for what we do, in my program we should be paid more. Also need to offer paid Maternity and Mental leave for employees.
Customer Service Agent in Macomb:
Pros: I get to WFH for now.
Cons: The pay.
October 2022
Repetitive and boring.
Customer Service Agent in Berlin:
Pros: It's close to where I live
the office is nice
most of the staff are nice
Cons: you have to write a message in a chat room that you are going to the toilet. the toilet break is timed on a timer.
the lunch break has to be requested in the morning and is also timed.
it is extremely repetitive.
the software used is salesforce, which is unnecessarily convoluted even for simple tasks.
the training was very poorly done.
you have to explain things repeatedly to customers who don't listen or don't seem very bright
September 2022
It’s feels better to help people in their situations.
Customer Service Agent in Kampala:
Pros: It’s just a talk and understanding on both sides
Cons: Minding business of everyone at work
August 2022
Work with a view.
Customer Service Agent in Cape Town:
Pros: I love the fact that there are many different amazing cultures in Cape Town.
Cons: The fact that housing is so expensive.
July 2022
Fun and exsitment its a great experince.
Customer Service Agent in Randburg:
Pros: Randburg has many companies and a lot off opportunities
Cons: growing and exploring
June 2022
Customer Loyalty Agent.
Customer Service Agent in Markham:
Pros: Work from home
Cons: Scope of responsibilities, risk of errors and omissions on insurance license record
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