Highly Satisfied
Last updated Jan 12 2025
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Call Center Agent Reviews
What is it like working as a Call Center Agent?
January 2023
Vibrant and fun place to work at.
Call Center Agent in Johannesburg:
Pros: The city is vibrant and full of life, it is a motivating place to build a career.
Cons: Crime
January 2023
Its a good place and and people are easy to work with.
Call Center Agent in Johannesburg:
Pros: the enviroment and work is flexible
Cons: salary is not enough
August 2022
Either dull or emotionally taxing, no in-between.
Call Center Agent in Columbus:
Pros: I can feel satisfied in helping individual patrons with their questions or requests. Some are absolute darlings to talk to or chat with and are very kind to the call center staff. It makes me feel like I'm participating in the community. My co-workers are all very kind and I look forward to spend time with them. I'm able to open to my direct supervisor about struggles outside of work and be met with understanding. While their Diversity, Equity, and Inclusion board is incomplete, it's definitely one of the better ones out there.
Cons: Generally disillusioning. CEO wants run a public service like a business, feels extremely detached. Wants us to call patrons "customers." Grody.
Building itself is boring, contemporary stark-white walls with fluorescent lights that can trigger my migraines. CSS are required to stand for hours at desks that aren't height-inclusive. If you're short, or use a wheelchair, or have dwarfism, good luck reaching the tools you need to perform your job. For an institution that's "open to all," extreme lack of disability awareness. Yikes.
Call center staff often receive calls from individuals with complex mental health issues or are detached from reality and those can be tense and difficult to navigate as well as emotionally draining.
Little chance for full-time employment as admin doesn't want to pay for their benefits. Branches often short-staffed with quick turnarounds.
I am so tired.
July 2022
Highly Educational for a self made Black Individual living under poverty.
Call Center Agent in Johannesburg:
Pros: It is close to family and there's many opportunities
Cons: Nothing much except travelling can be costly
June 2022
Prefer not to answer.
Call Center Agent in Johannesburg:
Pros: Nothing just doing my job
Cons: How they treat their employees and people that work for them
February 2022
Work At Home Agent with the City of Albuquerque 311.
Call Center Agent in Albuquerque:
Pros: I am able to work from home.
Cons: Potential to have a different schedule every 4 months.
January 2022
There are lot of job opportunities.
Call Center Agent in Johannesburg:
Pros: Freedom of doing anything , as long as you set your mind to it
Cons: Rent is a bit expensive
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