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Senior Technical Support Analyst Reviews
What is it like working as a Senior Technical Support Analyst?
August 2015
Dell Healthcare Services.
Senior Technical Support Analyst:
Pros: Plenty of training if you want to do the work. Flexible schedule. Great team to work with. Lots of really good benefits. Discounts on Dell products.
Cons: On-call rotation. Pay is on the low side.
March 2015
Interesting times.
Senior Technical Support Analyst:
Pros: Everyday I have new problems to solve, it is not a regular job with the same procedures everyday.
Cons: There is lots of stress involved, because we are in a payments industry the pressure is high when something goes wrong.
January 2015
Network People, Personal Standards, Networking People,
Senior Technical Support Analyst:
Being able to stay in one company is unlikely, unfortunately. Advancement will come by changing positions as often as you've been able to learn something, and give a respectable amount of time to the employer. Try for two to three years working for a firm, unless you can gain a significant advancement every 18 to 24 months.
Make your personal integrity, and best possible perfoance your watchword. Be inspired by something, because without that, it's going to be hard to keep up the pressure to perform better every day.
Value the customer, both the good ones, the pleasant ones, and even the poor ones, because the easy ones will come to value you, and your performance and integrity doing so. The bad ones, will train you on diplomacy and humility.
December 2013
Always make yourself happy in any tough situation.
Senior Technical Support Analyst:
- Please understand that product.
- Always ask question to narrow the research.
- Do balance between office and personal work.
- Ready to accept challanges.
- Management is always same so never expect anything from them.
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