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Last updated Dec 09 2024
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Help Desk Team Leader Reviews
What is it like working as a Help Desk Team Leader?
January 2022
Rewarding.
Help Desk Team Leader in Mandeville:
Pros: Helping Liam Officers become successful with submitting their loans to underwriting.
Cons: The amount of work required of my team.
January 2020
High Expectations with few resources and constant change.
Help Desk Team Leader in Appleton:
Pros: Definitely challenging
Cons: Unrealistic expectations of time management
April 2019
Leading the way and loving it.
Help Desk Team Leader in St. Petersburg:
Pros: The endless opportunities available to grow and develop a career doing what you enjoy.
Cons: The lack of communication between departments
January 2019
Empowered.
Help Desk Team Leader in Durban:
Pros: Working with people to help customers
Cons: Rely on other departments to resolve some complaints
January 2019
Help Desk Team Leader in Dearborn:
Pros: Working at Ford Motor Co
Cons: The Drive
August 2017
Help Desk Team Leader in Wichita:
Pros: It's upbeat and it's challenging I get to help both employees grow and the business through the customer issues I handle day to day at the customer service desk. I get to see how fast expanding out online system is and I get to have first contact with potential employees we are bringing into the building.
Cons: The back and forth of the manangement team the inconsistency with responsibility and the weight that is carried because of lack of help.
May 2016
Highly stressful to manage large team.
Help Desk Team Leader:
Pros: Large team size, Customer handling, resolving end user computing issues, Mentoring people, etc.
Cons: Team size, untrained professionals, Salary etc.
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