▼18%
$18.17
Avg. Base Hourly Rate (USD)
/ hour
Avg. Base Hourly Rate (USD)
10%
$12.82
MEDIAN
$18.17
90%
$23.91
The average hourly pay for a Help Desk Analyst is $18.17 in 2025
Hourly Rate
$13 - $24
Bonus
$0 - $2k
Total Pay
$31k - $57k
Is Average Early-Career Help Desk Analyst with Microsoft Excel Skills Hourly Pay your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Help Desk Analysts?
What Do Help Desk Analysts Do?
Help Desk Analyst Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Find your market worth – how it works:
Common Health Benefits for a Help Desk Analyst
Medical
90%
Dental
85%
Vision
79%
None
10%
Gender Breakdown for Help Desk Analysts
Male
74.2%
Female
25.8%
This data is based on 31 survey responses. Learn more about the gender pay gap.
FAQs About Help Desk Analysts
What is the highest pay for Help Desk Analysts?
Our data indicates that the highest pay for a Help Desk Analyst is $23.91 / hour
What is the lowest pay for Help Desk Analysts?
Our data indicates that the lowest pay for a Help Desk Analyst is $12.82 / hour
How can Help Desk Analysts increase their salary?
Increasing your pay as a Help Desk Analyst is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Help Desk Analyst that oversees more junior Help Desk Analysts, this experience can increase the likelihood to earn more.