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Last updated Mar 05 2025
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Guest Services Representative Reviews
What is it like working as a Guest Services Representative?
September 2023
When the hotel is properly staffed and organized, it’s an easy job.
Guest Services Representative in Tigard:
Pros: As a long term employee they tend to let me prioritize the hotels needs and work at my own pace.
Cons: We have been consistently understaffed over the past few years.
April 2021
Busy and productive.
Guest Services Representative in Appleton:
Pros: The job rotation and variety of tasks to be done and my co workers are cool.
Cons: Standing on my feet for hours and cashiering
February 2021
Low Stress, Lots of fun.
Guest Services Representative in Vallejo:
Pros: The customer interactions are very nice
Cons: I like the flexibility of scheduling, since hotels are 24 hours (at least for the front desk) I can pretty much be scheduled anytime of the day and work full shifts
January 2020
Guest Services Representative in Temecula:
I hope that this survey, which I put time on, will result for PRC company leaders, to take action and make improvements and improve employee’s quality of life.
1. Quality of food is not even at par. After long hours of work, employees deserve same quality of Pechanga Resort & Casino Guests For example the Buffet where meat are tender, fresh pasta sauce and provide more buffet choices. PRC needs to survey Quality food choices as well.
2. When we are short of people, sometimes we are ask to cover someone with a higher paying position, or beyond our job description, we never get compensated for what they are compensated with. As a GSR, we are not allowed to receive tips yet sometimes we are ask to cover concierge who receives tip, therefore I end up refusing tip because as GSR I cannot received any tip. Wearing different hats requires receiving wage adjustment, otherwise, department needs to hire more people.
3. GSR represent PRC and uphold our mission, goal and prestige. We elevate our service and do whatever it takes for PRC. However, it’s ironic that we don’t receive a comfortable lounge to rest our exhausted body, especially our legs from standing, during breaks, as we get ready to go back and present our best after break. Either we go downstairs to cafeteria, requiring a long walk to and back just to sit down, or sit by the Kronos with a crate box to sit on or go to employee changing room. I find it uncomfortable and degrading.
3. We need time allotted for pechanga univers
October 2019
It is educating as you perform tasks of front office management and interact with people of different race culture , origin and countries.
Guest Services Representative in Gurgaon:
Pros: Working hours
Cons: Pay
April 2019
Excellent benefits.
Guest Services Representative in Ocala:
Pros: Learning about travel experiences and meeting people of all backgrounds.
Cons: I want to become an entreprenuer.
February 2019
It’s not terrible but it could be better.
Guest Services Representative in Columbia:
Pros: The family type atmosphere.
Cons: The under payment of employees
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