▲6%
$16.61
Avg. Base Hourly Rate (USD)
/ hour
Avg. Base Hourly Rate (USD)
10%
$12.51
MEDIAN
$16.61
90%
$20.66
The average hourly pay for a Customer Support Specialist is $16.61 in 2025
Hourly Rate
$13 - $21
Bonus
$102 - $18k
Total Pay
$28k - $51k
Is Average Entry-Level Customer Support Specialist with Oral / Verbal Communication Skills Hourly Pay your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Support Specialists?
What Do Customer Support Specialists Do?
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
Find your market worth – how it works:
Common Health Benefits for a Customer Support Specialist
Medical
77%
Dental
65%
Vision
59%
None
21%
Gender Breakdown for Customer Support Specialists
Female
58.0%
Male
40.6%
Prefer to self-define
1.4%
This data is based on 69 survey responses. Learn more about the gender pay gap.
FAQs About Customer Support Specialists
What is the highest pay for Customer Support Specialists?
Our data indicates that the highest pay for a Customer Support Specialist is $20.66 / hour
What is the lowest pay for Customer Support Specialists?
Our data indicates that the lowest pay for a Customer Support Specialist is $12.51 / hour
How can Customer Support Specialists increase their salary?
Increasing your pay as a Customer Support Specialist is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Support Specialist that oversees more junior Customer Support Specialists, this experience can increase the likelihood to earn more.