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Last updated Jan 16 2025
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Customer Support Engineer Reviews
What is it like working as a Customer Support Engineer?
July 2017
Nice beaches, friendly people and very affordable.
Customer Support Engineer in Port Elizabeth:
Pros: Everything is close-by, whether it be malls, place of work or beaches.
The people are very friendly and easy to get along with.
Cons: There's no growth regarding work.
November 2016
Good.
Customer Support Engineer:
Pros: Their anyone learn more.
Many training.
Online.
Classroom training.
Cons: Low salary.
No direct communcation between employee and admin person.
September 2016
More learning was given.
Customer Support Engineer:
Make sure you learn as much about your new company system processes as quickly as you can.
August 2016
The Customer Always Comes First, and is ALWAYS Right.
Customer Support Engineer:
You've heard the above before. However, always work by these 3 rules at Sungard.
RULE 1 Despite what you have been "told", unless you receive a non-expire email. NEVER say "No", or "We can't...". If you do, you will find the limb you are standing on has been cut out from under you.
No one in the entire management structure will back you up, you become the sacrificial lamb, with the full force of management on your back. It will cost you in merit, or bonus $.
RULE 2 If you receive an email that states you, your team, or your business segment can not fulfil the request. You should still approach the issue with CAUTION, as you will not be able to forward the email to the client as proof of you were told, without impacting on the relationship you have built with your customer.
The email is only meant for internal use, it is your get out of jail card. However, keep in mind the individual that provided you the email will NEVER FORGET you used it.
RULE 3 NEVER, NEVER, EVER SAY NO.
February 2016
Customer Support Engineer:
Pros: Learn new things.
Cons: Lot of stress.
November 2014
Customer Support Engineer:
Do not be afraid to try something new and keep learning.
June 2014
Working for BCX.
Customer Support Engineer:
Pros: Well for most part the people I come accross, knowing that I can help them makes me feel valued.
Cons: It is 50% of the time a thankless job, challenging environment.
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