▼4%
NZ$48,554
Avg. Base Salary (NZD)
/ year
Avg. Base Salary (NZD)
10%
NZ$41k
MEDIAN
NZ$49k
90%
NZ$57k
The average salary for a Customer Service Officer is NZ$48,554 in 2025
Base Salary
NZ$41k - NZ$57k
Bonus
NZ$0 - NZ$1k
Total Pay
NZ$42k - NZ$58k
Is Average Customer Service Officer with Customer Relationship Management (CRM) Skills Salary in New Zealand your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Service Officers?
What Do Customer Service Officers Do?
Customer Service Officer Tasks
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Find your market worth – how it works:
Common Health Benefits for a Customer Service Officer
Medical
12%
None
88%
Gender Breakdown for Customer Service Officers
Female
72.7%
Male
27.3%
This data is based on 11 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Officers
What is the highest pay for Customer Service Officers?
Our data indicates that the highest pay for a Customer Service Officer is NZ$57k / year
What is the lowest pay for Customer Service Officers?
Our data indicates that the lowest pay for a Customer Service Officer is NZ$41k / year
How can Customer Service Officers increase their salary?
Increasing your pay as a Customer Service Officer is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Officer that oversees more junior Customer Service Officers, this experience can increase the likelihood to earn more.