Avg. Base Salary (KES)
The average salary for a Customer Service Officer is KSh 700,000 in 2025
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What Do Customer Service Officers Do?
- Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
- Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
- Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
- Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
Common Health Benefits for a Customer Service Officer
Gender Breakdown for Customer Service Officers
FAQs About Customer Service Officers
What is the highest pay for Customer Service Officers?
Our data indicates that the highest pay for a Customer Service Officer is KESNaN / year
What is the lowest pay for Customer Service Officers?
Our data indicates that the lowest pay for a Customer Service Officer is KESNaN / year
How can Customer Service Officers increase their salary?
Increasing your pay as a Customer Service Officer is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Officer that oversees more junior Customer Service Officers, this experience can increase the likelihood to earn more.