▲73%
KSh 519,231
Avg. Base Salary (KES)
/ year
Avg. Base Salary (KES)
10%
KES 1.19
MEDIAN
KES 519k
90%
KES 4m
The average salary for a Customer Service Manager is KSh 519,231 in 2025
Base Salary
KSh 1 - KSh 4m
Bonus
KSh 0 - KSh 44k
Total Pay
KSh 36 - KSh 4m
Is Average Customer Service Manager with Customer Relationship Management (CRM) Skills Salary in Kenya your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Service Managers?
▲7%
What Do Customer Service Managers Do?
Customer Service Manager Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Find your market worth – how it works:
Common Health Benefits for a Customer Service Manager
Medical
71%
Dental
29%
Vision
29%
None
29%
Gender Breakdown for Customer Service Managers
Female
71.4%
Male
28.6%
This data is based on 7 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Managers
What is the highest pay for Customer Service Managers?
Our data indicates that the highest pay for a Customer Service Manager is KES 4m / year
What is the lowest pay for Customer Service Managers?
Our data indicates that the lowest pay for a Customer Service Manager is KES 1.19 / year
How can Customer Service Managers increase their salary?
Increasing your pay as a Customer Service Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Manager that oversees more junior Customer Service Managers, this experience can increase the likelihood to earn more.